Refund policy

Return and Refund Policy

At Blue Beauty (Nirvana Fashion), we strive to provide a seamless shopping experience and ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer returns and exchanges under the following conditions:

Eligibility for Returns & Exchanges

• Returns and exchanges are accepted only if the delivered product is defective or does not match the ordered size, color, or quantity.

• Exchanges are permitted if the size, color, or quantity differs from the original order.

• The product must be unused, unwashed, and in its original packaging with all tags intact.

• Exchange requests must be initiated within 3 days of delivery, while return requests must be made within 5 days of delivery.

Return & Exchange Process

1. Initiate a Request: Contact our customer support team within the stipulated timeframe to request a return or exchange.

1. Provide Order Details: Share the order number, product images (if defective or incorrect), and reason for return/exchange.

1. Approval & Pickup: Once approved, we will arrange a pickup or provide instructions for return shipping.

1. Inspection & Processing: After receiving the returned item, we will inspect it and process the exchange or refund within 7 business days.

Refund Policy

• Refunds will be processed only for eligible return requests and will be credited to the original payment method.

• If an exchange is requested, we will ship the replacement product once the returned item has been verified.

• Shipping charges (if any) are non-refundable.

For assistance, please contact our customer support team at [customer support email/contact details]. We are here to help!